Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws.
Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.
What information we collect
We process personal information which you give us:
- As a customer to provide you with our services
- Whilst dealing with your queries and/or servicing your request in writing, through our email or over the phone
- If you request information or assistance from us
What personal information we process
Where you are a sole trader or an individual we will process your name, email address, job title, telephone number and payment information.
Where you are a limited company or a partnership we will process your employee’s name, work email address, job title, telephone number and payment information.
CRS use a third party service to help maintain the security of this website. To deliver this service it processes the IP addresses of visitors to this website.
Special categories of personal data
How we use your Information
We use your information to:
- provide services to you
- provide and service your requests
We will process your information where we have a legitimate interest to do so, where you provide your consent, where we are permitted by law or to comply with applicable law and regulation.
|Providing a service and internal processing|
|To assess your needs and provide you with suitable products and services||
Necessary for performance of our contract with you.
Where special categories of personal data are processed, these are necessary to assess your needs
|To service and administer your request||Legitimate interests to provide and manage the service|
|To verify the identity of our customers||To comply with legal obligations to prevent money laundering|
|To confirm, update and improve our customer records||To comply with legal obligations in the Data Protection regulations|
|To provide you with any information on the services you have requested||Legitimate interests to provide information on the services you have requested|
|To manage and develop our relationship with you and inform you of products and services which may be of interest to you.||Legitimate interest to service your account and improve our service to you|
|Complying with Legal Obligations|
|If we are obliged to disclose information by reason of any law, regulation or court order||To comply with legal obligations|
|To transfer information to any entity which may acquire rights in us||Legitimate interests for commercial interests|
|For any other purpose to which you agree.||With your consent|
How we retain your personal information
|Type of personal Information||Retention Period|
|General personal data which include your normal personal data and personal identity data||3 years after the end of our relationship with you|
|Payment information (cheques)||Up to 1 month after we have processed the payment|
|Special categories of personal data relating to you or your employees||Up until you tell us that you no longer want us to retain the data or
Until the end of our relationship with you
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Embedded content from other websites
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Providing your personal data to others
Link to third party privacy polices:
We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
The following personal data will be stored by us in encrypted form: your name and contact information.
Data relating to your enquiries that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can email us or write to:
Unit 45 Rumer Hill Business Estate
Rumer Hill Road