In this Privacy Policy the terms, ‘we’ or ‘us’ is CRS Performance Ltd.
Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws.
Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.
What information we collect
We process personal information which you give us:
- As a customer to provide you with our services
- Whilst dealing with your queries and/or servicing your request in writing, through our email or over the phone
- If you request information or assistance from us
What personal information we process
Where you are a sole trader or an individual we will process your name, email address, job title, telephone number and payment information.
Where you are a limited company or a partnership we will process your employee’s name, work email address, job title, telephone number and payment information.
CRS use a third party service to help maintain the security of this website. To deliver this service it processes the IP addresses of visitors to this website.
Special categories of personal data
Special categories of personal data include information about an individual’s health and other categories of personal information which are closely protected. We do not generally process such information unless you have voluntarily provided this to us. For example, where you have advised us of a health issue, which could mean that you may be classed as a “vulnerable”. We will process sensitive information where you have voluntarily provided this information to us and have agreed that we can use this information to deliver services to you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.
How we use your Information
We use your information to:
- provide services to you
- provide and service your requests
We will process your information where we have a legitimate interest to do so, where you provide your consent, where we are permitted by law or to comply with applicable law and regulation.
| PURPOSE | LEGAL BASIS |
| Providing a service and internal processing | |
| To assess your needs and provide you with suitable products and services | Necessary for performance of our contract with you.Where special categories of personal data are processed, these are necessary to assess your needs |
| To service and administer your request | Legitimate interests to provide and manage the service |
| To verify the identity of our customers | To comply with legal obligations to prevent money laundering |
| To confirm, update and improve our customer records | To comply with legal obligations in the Data Protection regulations |
| To provide you with any information on the services you have requested | Legitimate interests to provide information on the services you have requested |
| Relationship Management | |
| To manage and develop our relationship with you and inform you of products and services which may be of interest to you. | Legitimate interest to service your account and improve our service to you |
| Complying with Legal Obligations | |
| If we are obliged to disclose information by reason of any law, regulation or court order | To comply with legal obligations |
| Other | |
| To transfer information to any entity which may acquire rights in us | Legitimate interests for commercial interests |
| For any other purpose to which you agree. | With your consent |
How we retain your personal information
We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set our above. Our retention periods are:
| Type of personal Information | Retention Period |
| General personal data which include your normal personal data and personal identity data | 3 years after the end of our relationship with you |
| Payment information (cheques) | Up to 1 month after we have processed the payment |
| Special categories of personal data relating to you or your employees | Up until you tell us that you no longer want us to retain the data orUntil the end of our relationship with you |
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Cookies
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
You can read more about how we use cookies on our Cookies page.
Providing your personal data to others
We may disclose normal personal data to our suppliers under our control (hosting company, web-designer & website plugin providers) insofar as reasonably necessary to carry out managed website services.
Link to third party privacy polices:
Security
We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
The following personal data will be stored by us in encrypted form: your name and contact information.
Data relating to your enquiries that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your rights
You have the right to request copies of your personal information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on ‘consent’, but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest. In relation to all of these rights, please write to us at the address below.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Complaints process
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office – (www.ico.org.uk).
Contact us
You can email us or write to:
Data Protection
Unit 45 Rumer Hill Business Estate
Rumer Hill Road
Cannock
Staffordshire
WS11 0ET
Changes to this privacy policy
We keep our privacy policy under regular review. This privacy policy was last updated on 21 January 2022.