Information about us
The goods and services are provided by CRS PERFORMANCE LIMITED Company number 12804708
We are registered in England and have a registered office at:
C/O Ballance And Lowbridge 65 Market Street,
Hednesford,
Cannock,
Staffordshire,
England,
WS12 1AD
Prices
All prices shown include VAT and are correct at time of publishing and are subject to change without prior notice.
Prices do not include delivery or Installation
VAT
VAT is charged at the current rate of 20% to customers with the UK & Europe
Quotations
Quotations are valid for 30 days from date of publication
Payment
We accept MasterCard – Visa – Maestro – Visa Electron
We can also accept bank transfers – please see your invoice
Our right to cancel
If for reasons beyond our control, including but not limited to an inability or failure on part of the manufacturer or supplier of the goods to supply the goods to us,or any other reason we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you.
In the event of this we shall refund to you any sums paid by you or on your behalf under or in relation to the agreement.
We shall not be liable for any other loss or damage arising from such cancellation.
Dispatch and delivery
The Goods are delivered to you when we make them available to you at a delivery point agreed by us.
Time of delivery will not be of the essence and any delivery date is an estimate only. We will use all reasonable endeavours to avoid late deliveries. You will have the right to cancel any order without liability to us if delivery is more than 30 days late.
The quantity of any consignment of Goods as recorded by us upon despatch from our place of business will be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
Our liability for non-delivery of the Goods will be limited to, at our discretion, replacing the Goods within a reasonable time, issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods or a refund of the purchase price paid.
Any claim that any Goods have been delivered damaged or do not materially comply with their description will be notified by you to us and (where appropriate, to the carrier) within 7 days of their delivery. Provided that you return such Goods to us in accordance with we will at our sole discretion replace such Goods, issue you with a credit note for the price of such Goods or refund the price paid for such Goods.
Any claim that any Goods have not been delivered to you by us or our appointed carriers where we claim we have delivered the same to you, or left the Goods in a safe place or delivered the Goods to your neighbour and/or our appointed carriers have obtained a signature for the delivery of the Goods (from any of the above (where applicable), such claim must be notified by you to us within 7 days of their expected delivery. We shall then liaise with our carrier and/or our driver and we may require copies of two forms of personal identification documents from you (such as passport, driving licence, bank card etc) or any third party. Once we have reviewed all documentary evidence and statements from the relevant drivers we shall then come back to you within a reasonable timescale of our decision (to replace such Goods, issue you with a credit note for the price of such Goods, refund the price paid for such Goods or to not provide any of the aforementioned) which shall be final and binding.
We may at our discretion deliver the Goods by instalments in any sequence. Where the Goods are delivered by instalments, no default or failure by us in respect of any one or more instalments will vitiate the Contract in respect of the Goods previously delivered or undelivered Goods.
If you fail to take delivery of the Goods or accept performance of the Services or any part thereof at the time agreed for delivery then we will be entitled to cancel or suspend such delivery and all other outstanding deliveries and to charge you for the loss suffered.
Stock
Our website does not display any information regarding stock levels. Whilst we try to keep plenty of stock of our most popular items, it is not always possible for us to keep one of every option of every product on the shelf ready to ship.
If you need an order by a certain date/time, we strongly recommend you contact a member of our sales team to check availability of the items required.
If you are planning to have your items fitted professionally, please wait until you have received and checked your goods before making any workshop or garage appointments.
Warranty
Each of the Goods are supplied with the benefit of a warranty given by the Goods’ manufacturers (details of which will be provided to you with the Goods or otherwise on request (“the Warranty”)) provided that you comply with the conditions set out below as well as any provided with the Warranty (“Warranty Conditions”).
If Goods become faulty during the period of the Warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you must notify us in writing and/or by completing a warranty claim form (including a description of the fault) and return such Goods to us. Such Goods shall be returned to the manufacturer for review and testing. Based on the manufacturers’ opinion, we will repair, (or at our sole option) replace such Goods with the same or superior Goods, without charge or not provide any of the aforementioned. The manufacturer’s opinion shall be final and binding and we shall have no further liability to you. If Goods become faulty after expiry of the Warranty, and you request that we replace or repair such Goods, then we shall charge our then standard list price for such repair or replacement.
Your sole remedy in respect of a failure of the Goods to comply with the Warranty is as set out in the Warranty Conditions.
We will be afforded reasonable opportunity and facilities to investigate any claims made under the Warranty and you will if so requested in writing by us promptly return any Goods the subject of any claim and any packing materials securely packed and carriage paid to us for examination.
We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions.
The above warranty is given by us subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods’ manufacturers’ instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.
Returns policy/procedure
Before returning any goods please read all our terms and conditions.
CRS Performance must be notified by e-mail or telephone of any items that you wish to return for credit or exchange within 7 working days commencing the day of delivery. A member of staff will provide you with a returns note number.
If an item is sent back to us without a returns note number a refund will not be given.
Installations
- Any installation work carried out by CRS Performance will carry a 12 month warranty.
- This warranty will however become null and void if the product or recommended maintenance is not carried out in accordance with the manufacturers guide lines and instructions.
- Rectification work to return any product to full working status that hasn’t been maintained to supplier’s recommendations will be chargeable.
- Some of our suppliers offer warranties longer than 12 months should any of these products need replacing after the labour warranty period of 12 months this work will be chargeable.
- Products supplied only will not carry any implied or given warranty in respect of labour to fit or subsequently remove them.
- Costs to check wheel alignment are not included in the Labour bill
- Costs to recheck wheel alignment after warranty or service work is done are also not covered by the Labour/ product Warranty.
Support & maintenance
- We will provide full technical advice for the full period of the Parts / Labour warranty period. E mail, Telephone or SMS support available during working hours and after hours in case of emergency.
- Maintenance work recommended by the manufacturer can be done by CRS and is a chargeable service.
Termination and suspension
We may at our discretion suspend or terminate the supply of any goods or services if you fail to make any payment when and as due or otherwise defaults in any of your obligations under the contract or any other agreement with us.
Orders accepted by us are cancellable only at our discretion and we may charge for all work carried out or expenses incurred in relation to the order before our acceptance of cancellation.